OUR COMMITMENT
Quality • Consistency • Punctuality • Respect • Safety
Committed to Quality
Our care team members are dedicated to providing the highest quality home care services at all times. Each ELDERCARE by design care team member is specially trained and has gone through an extensive screening process to ensure you receive the same standard of care – whether someone is taking you to the store or helping you out around your home.
We will often follow up with you to see how our team is doing. If you have any feedback or concerns you can call us at any time.
Committed to Consistency
Our business is built on relationships. We know that it’s not always easy to open your home to strangers. We will provide you with a friendly home care team and we work hard to ensure that whenever possible, the same people are entrusted to support you.
From time to time, our Care Concierge will call you to find out how we are doing and ensure you are pleased with our services.
Committed to Punctuality
Our home care team understands that your time is important. We are dedicated to arriving on time for your scheduled service.
Committed to Respect
At ELDERCARE by design we know that respect comes in many forms. It is respect for you and for your home. It is respect for the way you like things done, the way you like things left, and respect for your privacy.
Our in-home care team members work hard to ensure that your privacy and your home environment are treated with the utmost respect and we only provide assistance as we are contracted.
Committed to Safety
Safety is one of your primary concerns when you are looking for someone to provide non-medical home care services.
At ELDERCARE by design our priority is to make sure you continue to feel safe and comfortable in your own home. For this reason, we are committed to providing:
- Staff that are specially selected, trained and bonded
- Personalized support from familiar, like-minded mature persons
- Trusted one-on-one relationships between our clients & staff
- High quality, reliable and compassionate service that encourages relationship building